Privacy policy

Last updated: September 21, 2026

Kensington Medical Supplies Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Kensington Medical Supplies Ltd is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details: Name, billing address, shipping address, phone number, and email address.
  • Financial information: Payment details, transaction history, and payment confirmations.
  • Account information: Username, password, and security preferences.
  • Transaction information: Items viewed, added to cart, purchased, returned, or cancelled.
  • Communications: Information provided when contacting customer support.
  • Device information: IP address, browser type, and device identifiers.

How We Use Your Personal Information

  • Fulfill Orders: To process payments, arrange delivery, manage your account, and provide customer support.
  • Communications: To send updates regarding your orders and customer service inquiries.
  • Security & Fraud Prevention: To protect our website and secure transactions.
  • Legal Compliance: To comply with UK tax, accounting, and legal requirements.

Your Rights Under UK GDPR

Subject to exemptions under applicable UK data protection laws, you have the right to request access to, correction of, or erasure of your personal data, or to restrict or object to certain processing.

Complaints

If you have any concerns regarding your personal data, please contact us first. You also have the right to lodge a complaint with the UK supervisory authority: Information Commissioner's Office (ICO) at ico.org.uk.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please contact us:

For the purpose of applicable data protection laws (including UK GDPR and Data Protection Act 2018), Kensington Medical Supplies Ltd is the data controller of your personal information.